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Commonly asked questions
Why is my account suspended?
How long does it take to receive my reward claim?
How does the Boost and Streak work?
General
Where is Milieu Surveys available and what are its main features?
How are the responses I submitted processed?
Account
How do I verify my account?
Can I change/reset my password?
How do I change my email address?
Can I edit my personal details?
Why is my account suspended?
View all (8)
Rewards & Referrals
How to redeem a reward?
How long does it take to receive my reward claim?
Why have my points been refunded after I have submitted a claim?
Can I change my reward details after submitting it?
Why am I unable to submit a reward claim in the app?
View all (6)
How does Refer a Friend work?
Where can I find my Referral details?
Donations
How are the donations made to the charity partner?
Why have my points not been deducted after submitting a claim?
Activities
How does the Boost and Streak work?
Why are there two different figures displayed for my points?
What are Attention Check Questions in the surveys?
Why am I seeing errors in my activities?
Can I change a response that I have submitted?
View all (6)
Technical Issues
Why is my app crashing?
Why can’t I download the Milieu Surveys app onto my device?