• Where is Milieu Surveys available and what are its main features?
• How are the responses I submitted processed?

• How do I verify my account?
• Can I change/reset my password?
• Can I change my email address?
• Can I edit my personal details?
• Why is my account suspended?

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• How to redeem a reward?
• How long does it take to receive my reward claim?
• Why have my points been refunded after I have submitted a claim?
• Can I change my reward details after submitting it?
• Why am I unable to submit a reward claim in the app?

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• How does Refer a Friend work?
• Where can I find my Referral details?

• How are the donations made to the charity partner?
• Why have my points not been deducted after submitting a claim?

• How does the Boost and Streak work?
• What are Attention Check Questions in the surveys?
• Can I change a response that I have submitted?
• Why am I not receiving surveys?

• Why is my Milieu Surveys app crashing or glitching?
• What should I do if I cannot proceed in my survey?
• Why can’t I download the Milieu Surveys app onto my device?