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Why have my points not been deducted after submitting a claim?

It takes up to one (1) working day to process your donation claim. In the meantime, please do not make any other reward claims before the points have been deducted for the donation. If you claim any other rewards prior to the points deduction, your donation claim will be voided. 


Once your points have been deducted, you will receive an email from us informing you that your points have been successfully deducted for the donation claim.

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