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Can I get back my expired account?

Your Milieu Surveys account will automatically expire after a certain duration based on your country:


Malaysia, Indonesia, Vietnam, and Philippines: 6 months

Singapore & Thailand: 12 months



This means that if you have not completed any surveys during that time, your account will be deactivated, and all points earned will expire and cannot be used to redeem any rewards. Your points boost status (e.g. Silver, Gold, Platinum) will also revert back to Bronze level. 

You will be notified via email if your account has been inactive for some time.


To keep your account active, simply continue completing surveys and collect more points to redeem great rewards!


If your account is already expired and you would like to appeal for a reactivation, please Contact Us.

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