Type here to search

Will my points expire?

Points will automatically expire after 12 months of inactivity. The points you’ve accumulated in your account will not expire as long as you complete at least 1 survey within a 12 month period. Your account will also automatically be inactivated and you will lose all points boost level earned. If you’d like to reactivate your account, you’ll have to personally submit a request to activate it. However, we will not be able to reinstate points after it has expired.


  • You complete a survey on Jan 1, 2020. 
  • You need to take at least 1 survey within the next 12 months (from Jan 2, 2020 – Dec 31, 2020) for your account and points to remain active. 
  • You will receive email reminders from us before the expiry date. 
  • If no survey is completed before Dec 31, 2020, all points will be forfeited, and your account will be expired.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.